A little about Thomas

Thomas Eugene is the Senior Professional Services Engineer at Merydyan Technologies.

While his title may not read product marketer, Thomas is responsible for many activities that would traditionally live under product marketing.

His experiences around deeply understanding his customers and developing catered onboarding and success programs for them provide helpful insights for any product marketer, especially those supporting complex or custom software solutions.

Key talking points

During their chat, Thomas and Mark discuss how critical it is to understand your customers and their unique learning needs when onboarding them to your product.

Plus, Thomas shares some methods he’s used in his career to create a learning environment that puts customers at ease and makes them more willing to share valuable insights and feedback.

Wanna get involved?

If you wanna flex your podcast skills and appear on Product Marketing Life, contact Charley and register your interest: charley@pmmalliance.com.