Customer Retention

Learn how you can harness the voice of the customer...

Learn how behavioral data analysis transformed a struggling subscription service's marketing strategy, turning high acquisition but poor retention into sustainable growth through data-driven customer insights....

A customizable template to help you collect, organize, and act on customer feedback....

Follow these steps to successfully onboard new customers....

Repeat business is where you’ll make the real money. It doesn’t matter if you’re a B2B consultancy with a handful of major clients or a FMCG brand with millions- if you can’t get people coming back for more then you won’t be around for long....

The six key steps involved in creating an effective customer experience map....

The term "customer-centric" gets thrown around a lot, but something isn't clicking because most companies aren't implementing it – and, worse, they're alienating their customers. So, let’s dive into the six all-too-common mistakes that alienate customers – and see how you can do better....

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Companies want to know what customers think of them. But is positive feedback a good measure of loyalty?...

Learn more Enjoyed this video? Why not check out some related reading 👇 Customer obsession: key strategies and how to get it rightGoogle Cloud’...

As a CS leader, there’s a responsibility to set the standard through your actions. Fundamentally, any big change needs to come from the top. To ensure each customer interaction counts and your whole company recognizes and values each customer interaction, this needs to come from the C-suite....

Leveraging NPS helps you (A) get closer to customers (B) benchmark your business against the competition and (C) understand how your products are perceived - including deficiencies in the current setup....

Bree Bunzel guides us through the importance of customer listening, and how to optimize your customer advisory boards for success....

Grow your business, give your product the recognition it deserves, and increase your sales with seven new customer acquisition strategies for your 2023 plan....

Let’s take a look at why personal values are exceptionally reliable drivers of buying decisions today to strengthen brand loyalty and grow revenue....