Thursday, February 3
Time: 9am PT | 12pm ET | 5pm GMT
Weekly free product marketing live session
PMA Member? This session is already in your OnDemand Library.
When it comes to how to interface with your clients, as a customer marketing manager you are the role model within your team. If you can to create positive experiences for your user base it gives both your team and support teams the agency to ensure they are delighting your users and also sets the baseline expectation.
As customer marketing manager Patrick has developed a way to ensure that such delightfulness is spread across the organization and customer base.
Join this PMMnow session as we cover:
✅ A tried and tested customer marketing framework
✅ Established formula to test and run your customer experience
✅ Tactics to make delightful experiences for your customers
About the speaker
Patrick Kalie is Quorum’s first Customer Marketing Manager. Having built the function, he runs all things tech-touch communication, user communities, customer advocacy initiatives, and education programs. In addition to customer marketing, Patrick uses the insights from customers to manage Quorum's swag and flagship events to create a surprising and delightful customer journey.